At Sakthi Computers, we collect minimal information necessary to provide our computer repair and IT services:

• Personal Information: Name, phone number, email address, and postal address for service delivery and communication.
• Device Information: Computer specifications, device serial numbers, and technical details required for diagnosis and repair.
• Service Records: Details of repairs performed, parts used, and service history for warranty and support purposes.
• Payment Information: Billing details for service payments (processed securely through authorized payment gateways).

We use your information exclusively for:

• Providing computer repair and IT support services
• Communicating about service status and technical issues
• Scheduling appointments and home/office visits
• Processing payments for services rendered
• Maintaining service records for warranty support
• Sending service reminders and maintenance notifications (with your consent)

We never: Sell your personal information, share it with third parties for marketing purposes, or access your personal files without explicit permission during repair services.

We implement robust security measures to protect your information:

• Physical Security: Secure storage of devices and customer records in our Chennai facility
• Access Control: Limited access to customer data only by authorized technicians
• Data Encryption: Secure transmission of sensitive information online
• Regular Backups: Secure backup of customer service records
• Device Privacy: We respect the privacy of your personal files during repair

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal data (subject to service requirements)
• Opt-out of promotional communications
• Request a copy of your service history

To exercise any of these rights, contact us at +91 93601 07759 or privacy@sakthicomputers.com

We retain your information for the following periods:

• Service Records: 3 years for warranty and support purposes
• Contact Information: Until you request removal or opt-out
• Payment Records: 7 years as required by Indian tax regulations
• Device Data: Permanently deleted after service completion unless backup requested

We may use trusted third-party services for specific business functions:

• Payment Processing: Secure payment gateways for transaction processing
• Communication: SMS and email service providers for service notifications
• Parts Suppliers: Authorized dealers for genuine computer parts

All third-party providers are carefully vetted and required to maintain appropriate data protection standards.

For any questions about this Privacy Policy or our data practices, please contact:

We may update this Privacy Policy occasionally to reflect changes in our services or legal requirements. We will notify customers of significant changes through email or prominent website notices.

By continuing to use our services, you acknowledge that you have read and understood this Privacy Policy.